About

Lulu Guo

Chicago · lulu.guo.go@gmail.com · (206) 209-9709

My approach to experience design sits at the intersection of tangible structure and digital agility. My background pairs a Bachelor of Fine Arts in Industrial Design with a Master of Science in Information (HCI/UX).

I design digital platforms the exact same way I was trained to build physical products: with a relentless focus on clear structure, honest materials, and user interfaces that excel under real-world technical constraints.

Whether I am decoupling heavy enterprise workflows, governing component-driven design systems, or building AI-assisted decision tools with modern workflows, my goal remains the same: eliminating cognitive friction to create immediate, stress-free alignment between complex technology and the humans who use it.

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Experience

  • Aug. 2022 - Present · Chicago, IL

    Product Design Lead · Northern Trust

    • Platform Strategy: Directed UX vision for the Asset Servicing ecosystem (Hedge Fund Services), leading Collateral Management and Asset Verification products supporting 130+ institutional clients and $350B+ AuA.
    • Workflow Architecture: Architected scalable workflows across internal and external institutional platforms, reducing complexity in multi-party approvals and reporting to improve operational efficiency and decision-making.
    • Design Ops & Scaling: Expanded and standardized the enterprise design system across 10+ financial products, engineering reusable components that accelerated design-to-development cycles by 50%.
    • Lifecycle Governance: Led cross-functional alignment with engineering and business stakeholders to balance usability and technical feasibility and ensure timely delivery under strict regulatory and operational constraints.

  • May 2026 - Present · Remote

    AI Product Initiative · Lulux.design

    • Product Logic: Engineered an LLM-powered decision tool to evaluate job requirements against candidate data, delivering personalized fit scores and alignment insights.
    • Prompt & Decision Support: Designed structured evaluation frameworks via Anthropic API to automate complex role-compatibility analysis and support career decision-making.

  • Aug. 2021 - Jul. 2022 · Ann Arbor, MI

    UX Designer · Consumers Energy

    • End-to-End Product Design: Transformed field-operator feedback from diagnostic interviews into optimized transactional workflows, intuitive desktop/tablet architectures, and high-fidelity Figma prototypes.
    • System Governance & Integration: Built reusable PowerApps component libraries and documented interaction patterns to improve design consistency and streamline engineering collaboration.
    • Cross-Functional Impact: Partnered with engineering teams to manage project timelines and accelerate delivery, deploying tailored automation tools that successfully saved 5,250 hours annually.

  • Sep. 2019 - May 2020 · Ann Arbor, MI

    UX Designer · University of Michigan

    • Pivoted a medical dictionary from a mobile app to a web widget to resolve low download rates and user friction.
    • Defined requirements via usability research and stakeholder interviews, prioritizing accessibility for low-literacy users.
    • Implemented core search and request workflows to improve information retrieval across diverse clinical use cases.

  • Mar. 2019 - Jul. 2019 · Qingdao, China

    UX Engineer · Qingdao Zhongrui Chelian Electronic Technology

    • Designed a mobile app for the Internet of Cars, enabling drivers to monitor driving behavior and access vehicle-related services.

Research

  • May 2020 - May 2021

    Principal Investigator

    University of Michigan Ann Arbor

    Self-driven academic research studying public health order resistance during COVID-19 in the U.S.

    • Conducted virtual interviews and gathered 800+ surveys via Dynata (Research Data & Analytics company).
    • Synthesized qualitative and quantitative data using affinity diagrams and R Studio.
    • Identified key behavioral factors causing resistance to formulate systemic solutions.
    View research paper

Education

  • University of Michigan Ann Arbor

    Master of Science in Information (HCI/UX track)

    Sep 2019 - Apr 2021 · GPA 3.94

  • University of Illinois Urbana-Champaign

    Bachelor of Fine Arts in Industrial Design

    Sep 2015 - May 2018 · GPA 3.70

Skills & tools

Research & analytics

  • Contextual Inquiry
  • Usability Testing
  • Journey Mapping
  • Stakeholder Interviews
  • Diagnostic Interviews

Design & systems

  • Enterprise Product Design
  • Product Strategy
  • Workflow Architecture
  • Information Architecture
  • Design Systems
  • Data Visualization
  • Accessibility

Development

  • LLM Applications
  • Prompt Engineering
  • AI-Assisted Prototyping
  • Workflow Automation
  • AI Product Design

Tools

  • Figma
  • Cursor
  • Framer
  • Jira
  • Miro
  • Adobe Creative Suite
  • GitHub